Frequently Asked Questions
Everything you need to know about bringing the heat to your kitchen.
How do you ensure glass bottles don't break during shipping?
We use industry-leading protective packaging, including custom-fit dividers and heavy-duty bubble wrap, to ensure your sauces arrive safely. In the rare event of a breakage, simply send us a photo and we will issue a replacement immediately.
What is the shelf life of the hot sauces you sell?
Most unopened hot sauces have a shelf life of 2 to 3 years due to their vinegar and salt content. Once opened, we recommend keeping them refrigerated to maintain optimal flavor and heat for up to 6-12 months.
Do you offer international shipping?
Yes, we ship our spicy products worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of the order.
How do I know how spicy a sauce is before purchasing?
We use a standardized heat scale from 1 to 10+ on every product page. We also provide Scoville Heat Unit (SHU) ratings where available to help you choose the right level of fire for your palate.
What is your return policy for food items?
For safety and health reasons, we cannot accept returns on food products. However, if there is an issue with your order or a product is defective, please contact our support team within 14 days for a resolution.
Are your products suitable for specific dietary needs?
Many of our sauces are vegan, gluten-free, and keto-friendly. You can use our website filters to sort by dietary requirements, and full ingredient lists are provided on every product page.