Returns & Exchanges

At Chilly Chiles, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for the return to receive a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the unused and unopened products in their original packaging to ensure they are protected during transit.

• 3.
  Ship the Return

  Affix the provided return label to your package and drop it off at any authorized shipping carrier location.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.